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Support
High quality, responsive technical support is Reflexion’s number one priority.
End-user support is delivered through our worldwide network of solution providers and Internet Service Providers (ISPs), with backup from Reflexion’s support and development teams. Dedication to supporting our end-users and partners is recognized by a 99% annual subscription renewal rate. Reflexion support takes the following forms:
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Software Upgrades
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Self-help Technical Resources
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Service and Product Enhancement Requests
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Direct Problem Resolution
Reflexion’s service is backed by world-class data center facilities, where we implement a proprietary Round-The-World Monitoring Service and early-warning system. This service continually confirms the proper functioning of all Reflexion Total Control servers, identifies incipient problems before they occur, and alerts Reflexion’s on-call support engineers, who address any issues using remote diagnostic tools or hands-on attention.
Testimonials
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“We began bundling Reflexion Total Control and RADAR into our Platinum Managed Service offerings several months ago. The results have been tremendous! The end users like it, management likes it, and we love it because it actually decreases our help desk phone calls relating to SPAM and viruses!
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Tim Beard |
