SMTP Authentication Email Setup (POP3)

In order to account for dynamic IP addresses and remote users, Reflexion has developed an SMTP Authentication feature to enable users to send directly to the Reflexion server. This document describes the implementation of the SMTP Authentication using SSL.

Changing Outbound SMTP Server on ...

Microsoft Outlook XP
Mozilla Thunderbird 1.5
Qualcomm Eudora 7.X.X

Microsoft Outlook Instructions for SMTP Authentication

Step 1: Change the Outgoing mail server (SMTP): to the asp server that you are setup on, i.e. asp-0, asp-1, asp-2, etc.

e-mail accounts

Then click on “More Settings ...”

Step 2: Once you click on “More Settings …”, click on the Outgoing Server tab, and check “My outgoing server (SMTP) requires authentication.” Then select “Log on using” and enter in your email address and the Reflexion password that was assigned to you.

Internet e-mail settings

Once this is complete, go to the “Advanced Tab.”

Step 3: Within the Advanced tab, under “Outgoing server (SMTP):”, check “This server requires an SSL-secured connection.”

Internet email settings 2

Hit ok and finish and run a test message. If you receive an error that your server does not support SSL connections, please change the Outgoing server (SMTP) to port 2525, and that should solve the problem.

Changing Outbound SMTP Server on Mozilla Thunderbird

Step 1: Tools > Account Settings...

Thunderbird Tools Menu

Step 2: Under “Outgoing Server (SMTP),” change the server name to the ASP server you are setup on, i.e. asp-0, asp-1, etc. You can choose to leave Port 25, or if your ISP does not allow Port 25 traffic, Reflexion also supports SMTP Authentication on Port 2525. Enter in your email address and select TLS under “Use secure connection”.

Thunderbird Account Settings

Step 3: Select your primary account and verify that “Outgoing Server (SMTP)” is set to the server that was configured in Step 3.

Thunderbird Account Settings profile

When prompted for a password, you need to enter in the password that was auto-generated by the Reflexion server. Once complete, send test messages to ensure setup is correct.

Changing Outbound SMTP Server on Qualcomm Eudora

Step 1: Go to Tools > Options.

Eudora Tools

Step 2: Change the SMTP Server to the ASP server you are setup on, i.e. ASP-0, ASP-1, ASP-2, etc. Pull-down the Secure Sockets when Sender menu, and select Required, STARTTLS.

Eudora Options

The first outbound message you send will prompt you for your Reflexion Password:

Eudora Password

If there are any problems or errors, but contact your Reflexion technical representative for more information.

Outlook Exporter User Guide

Introduction

This utility was created in direct response from our customers and partners requesting the ability to conduct a bulk import of their Outlook Address Book and Sent Items from Outlook, in order to expedite elevate legitimate senders to a state that doesn’t require content filtering

If you encounter any problems with this utility, please contact your Reflexion sales or support representative via email with a description of the problem.

User Interface

When you start the Outlook Exporter, this dialog box appears first:

Close Outlook to Continue

Please note that it IF you currently have Outlook running, you are being asked to close Outlook before proceeding. If you do not have Outlook running, then this is not a concern. In any event, click “OK” to display the Outlook Exporter and continue.

The User Interface is straightforward and convenient for the purpose intended. The user is advised to notice the Instructions at the top of the working form.

Follow the five step instructions at the top of the form to complete addresses extraction from Outlook.

Whitelister Main Screen

Progress in marshalling data from the Outlook data store is displayed as the extraction occurs.

Once the extract has been completed, the Sent Mail addresses are de-duped in a manner that eliminates all duplicate addresses, and yields only the most recent instance of the use of each address. This is important because it provides the user with the timeliest indication of the value of an address.

Once loaded and de-duped, the Sent Mail and Contacts addresses are displayed as shown below. One can elect to include or exclude addresses from their whitelist export by simply checking or unchecking list items. All addresses default to ‘Confirmed”, (i.e. “checked”). Any of the addresses a user wishes to exclude, are then manually unchecked while browsing the lists.

The display form can be resized for easier viewing of long contact lists.

User list

For the user’s convenience in limiting the scope of the Sent Mail Addresses result set, they can uncheck the “Include ALL of my Sent Items Addresses” checkbox. This enables the “Include ……. most recent” option. Here the user can select a period (a number of months), from a start date forward, during which used addresses are displayed for consideration. Note that the default is for ALL Sent Mail addresses to appear. If the user wishes to reduce or enlarge the recency of the selected addresses, they simply change the number of months inclusive. The number changes in 3-month increments (1 month increments below 3 months). As the start date changes, the length of the Sent Items Addresses list will change accordingly.

For the further convenience of the user, the UI is based upon a combination of recognition and recall. To convey a sense of the age-value of some addresses, the user can elect to present the view of the Sent Item addresses by Latest Date Used, and to present the view of their contacts by Contact Name.

User list step 2

The user can check or uncheck any address at any time. Their selections are persisted between choices of display format. After they have completed their choices, they simply enter their own email address and click the “Export Addresses…” button.

The UI validates any email address entry made, to ensure compliance with the address format standard. At times when options are not available, they are disabled. Every action a user engages in is checked for consistency, and any condition they need to correct (such as a malformed email address entry, and suggested double-checks before the actual send occurs) is expressed in user dialog boxes. The resulting whitelist is sent to Reflexion via the user’s own Outlook, and a cc is sent to the sender for future reference.

At the decision of the user’s respective system administrator, you can check the “Add to Global Whitelist” checkbox. This changes the address of the whitelist data sent to Reflexion so the data is processed accordingly.

Also at the decision of the user, you can check the “Include Users in Local Domain” checkbox. If this is left unchecked, the local domain’s users are excluded. Typically these users are already known to Reflexion.

The user must enter their respective email address prior to electing to send their data to Reflexion. When Outlook is then used to send the message, it will prompt for send authorization. The user will simply click on “Yes”. Once sent, the user is expected to Exit the Outlook Exporter. If they try to run the Exporter again, they will be reminded that their export was completed previously.

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FAQs

One of our users forgot their password; can you tell me what it is?

Click “Forgot Password” on the Reflexion log-in page and enter their email address.

Does Reflexion work if I have my mail hosted at my Internet Service Provider?

There are three deployment configurations of Reflexion. First, if you have your own mail server, Reflexion is configured to accept mail for your domain and deliver it to the mail server, while accepting outbound mail from that static IP address. If your mail is hosted at an ISP, we will process mail for your domains and deliver it to the ISP. Your mail client should still pull mail from the existing incoming SMTP server. For outbound, there are two options, first, you can add the static IP address of your network to Reflexion and simply change the outbound SMTP server to point through Reflexion. If your IP Address is dynamic, you can also logon directly to the Reflexion using SSL under the Advanced Options in the Email Accounts page.

My ISP doesn’t allow outbound mail traffic on Port 25 except to their servers. What can I do?

This is somewhat common practice for ISPs, therefore, Reflexion has configured two additional ports, 2525 and 587. You can change the outbound port by going to the Advanced Options in the Email Accounts page.

I do not see a Control Panel in the bottom of my message.

Reflexion will insert a Control Panel at the bottom of every message. If you do not see a Control Panel, make sure it is turned on for your Account. In some cases, the spammer may store the previous MX record and not rely on DNS to deliver mail to your domain. If you have an Email server, you can set a firewall rule to only accept mail from the Reflexion servers.

How can I implement Reflexion in a completely transparent way with just the Quarantine Digest?

The best way to achieve transparency is to use Content Filtering, Quarantine only, and Send a Daily Summary of Quarantined messages to the user. When sending mail outbound, any recipient the user sends a message to will automatically be added to their whitelist so any response will bypass the filter and be delivered to the Inbox despite the content of the message.