Support
High quality, responsive technical support is Reflexion’s number one priority. End-user support is delivered through our worldwide network of solution providers and Internet Service Providers (ISPs), with backup from Reflexion’s support and development teams. Dedication to supporting our end-users and partners is recognized by a 100% annual subscription renewal rate. Reflexion support takes the following forms:
Direct Problem Resolution
- Online incident reporting
- Telephone and email support
Self-help Technical Resources
- FAQ's
- Admin guides and manuals
- Support forum
Software Upgrades
- Standard software maintenance upgrades
- Enhancement releases with new functionality
Service and Product Enhancement Requests
- Enhancement Request Process
- Pre-release Testing Program
Reflexion’s service is backed by world-class data center facilities, where we implement a proprietary Round-The-World Monitoring Service and early-warning system. This service continually confirms the proper functioning of all Reflexion Total Control servers, identifies incipient problems before they occur, and alerts Reflexion’s on-call support engineers, who address any issues using remote diagnostic tools or hands-on attention.